Kindred Hospital Westminster at 200 Hospital Circle in Westminster, California

Customer Reviews about Kindred Hospital Westminster

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  Unprofessional staff, rude, under trained. The facility is dirty. Many of the things there are broken including doors to patient rooms that prevent them being opened in a timely manner or at all. The elevators permits are out of date from 2015. They ignore alarms. They do not communicate well with each other. No one reads the charts. No one fills them out anyway expect to put "checked patient". Quality of care is constantly below standards. When you ask questions or for them to clean something they say they will but do not follow through or follow up with if it happened out not. They constantly have new people in to take care of patients that have no idea what they are doing because either they have never taken care of that patient before or have never find that treatment before. I honestly had someone treating my brother surprised to know my brother was in a coma. I will say it again, the person treating my brother did not know he was in a coma. They did not know the main reason they were treating him for. When they don't know how to do something they either don't do it all or do it wrong. When you tell them something is wrong instead of fixing it they blame other staff members and/or get very defensive and rude. Many of the staff do not listen and will talk over people when being asked questions or being told concerns. The management team only shrugs off concerns with "We can do better."; "We have other patients"; or "They are trying." Or they flat out ignore them. They have staff members who injured my brother while turning him and instead of owning up to there being a problem with using staff that do not have the strength to probably move my brother I was told "That's who we have they should get help." Who "they have" are not "trying". There was broken plug prong in the outlet next to my brother's bed. I reported it shortly after 6:00pm and no one came to fix it until after 8:30pm bit they didn't fix it then. The nurse supervisor told the man who came to remove it that they have to talk to the boss first. No one knows how it got broken but someone wouldhave noticed it happened to them. It's pretty obvious. There are stains on the floor that have been there for a few days now. They received negative reviews on their Facebook page and instead of addressing them they just took the reviews option down and removed all the reviews.
  May 23, 2017

  by Laurie R

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About Kindred Hospital Westminster in Westminster